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Macey006
New Contributor
May 27, 2026 7:10 PM UTC
Solved

wireless headphones not included

I have ordered a phone on pay monthly from you it said it comes with a pair of wireless headphones but they werent included in the package

    onurdataAnswer
    New Contributor
    May 27, 2026 8:39 PM UTC

    you claim those on the Samsung website. 

    View in thread

    3 replies

    New Contributor
    onurdataAnswer
    New Contributor
    May 27, 2026 8:39 PM UTC

    you claim those on the Samsung website. 

      New Contributor
      Macey006Author
      New Contributor
      May 27, 2026 8:45 PM UTC

      you claim those on the Samsung website. 

      Got it now thankyou

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      May 28, 2026 7:38 AM UTC

      Hi ​@Macey006,

       

      I’m sorry to hear about the confusion regarding your offer, but I’m glad to hear that everything has now been sorted for you.

       

      Thank you as well to ​@onurdata for stepping in and providing guidance, your help is greatly appreciated.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

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