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Macey006
New Contributor
May 27, 2026
Solved

wireless headphones not included

I have ordered a phone on pay monthly from you it said it comes with a pair of wireless headphones but they werent included in the package

    onurdataAnswer
    New Contributor
    May 27, 2026

    you claim those on the Samsung website. 

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    3 replies

    New Contributor
    onurdataAnswer
    New Contributor
    May 27, 2026

    you claim those on the Samsung website. 

      New Contributor
      Macey006Author
      New Contributor
      May 27, 2026

      you claim those on the Samsung website. 

      Got it now thankyou

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      May 28, 2026

      Hi ​@Macey006,

       

      I’m sorry to hear about the confusion regarding your offer, but I’m glad to hear that everything has now been sorted for you.

       

      Thank you as well to ​@onurdata for stepping in and providing guidance, your help is greatly appreciated.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

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