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New Contributor
May 27, 2026
Solved

wireless headphones not included

  • May 27, 2026
  • 3 replies
  • 21 views

I have ordered a phone on pay monthly from you it said it comes with a pair of wireless headphones but they werent included in the package

    Best answer by onurdata

    you claim those on the Samsung website. 

    3 replies

    onurdataAnswer
    New Contributor
    May 27, 2026

    you claim those on the Samsung website. 

    Macey006Author
    New Contributor
    May 27, 2026

    you claim those on the Samsung website. 

    Got it now thankyou

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 28, 2026

    Hi ​@Macey006,

     

    I’m sorry to hear about the confusion regarding your offer, but I’m glad to hear that everything has now been sorted for you.

     

    Thank you as well to ​@onurdata for stepping in and providing guidance, your help is greatly appreciated.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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