Hi ​@poppysmith, 

We’re sorry to hear about the experience you’ve had with your number. 

Could you kindly please try the following: 

For iPhone

1. Go to Settings > Apps > Messages > Send & Receive (or Settings > Messages > Send & Receive on older iOS versions).
2. Ensure your transferred number is selected under Start New Conversations From and You Can Receive iMessages To and Reply From.
3. Go to Settings > Phone > My Number and check that your transferred number is displayed. If not, update it.
4. Turn iMessage off, wait 30 seconds, then turn it back on. Activation may take a few minutes.
5. Restart your iPhone.
6. Make sure iOS is up to date (Settings > General > Software Update).
7. Send a test SMS and iMessage to confirm the correct number is being used.

For Android

1. Open the Google Messages app.
2. Tap your profile picture > Messages settings > RCS chats (or Chat features).
3. If RCS is enabled, turn it off, wait 30 seconds, then turn it back on.
4. Confirm that the registered phone number is your transferred number. If it isn't, follow the prompts to verify the correct number.
5. Go to Settings > About phone > Phone number (or Settings > SIM manager) and check that your transferred number is shown.
6. Restart your phone.
7. Ensure your phone and the Google Messages app are fully up to date.
8. Send a test SMS to confirm the correct number is displayed.

Thanks, 

Anneline

When people ring me, it comes through. But when I send texts, it comes through as a different number (the one Id mobile gave me before I chose to keep my old one). Has it just not transferred yet?

Hi ​@poppysmith,

Is the issue still the same after trying the above steps? 

Thanks, 

Tashnieka