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Wonder Mum
New Contributor
July 21, 2026

Wrong number showing on messages

  • July 21, 2026
  • 4 replies
  • 44 views

Hi, I have moved to id with a new sim and have moved my original number to iD. My account shows my correct old phone number but any messages I send are showing the iD mobile number.

i have switched off the RCS and restarted my phone but this has not helped. Can you please advise?

4 replies

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 27, 2026

Hi ​@Wonder Mum,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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New Contributor
Leechypea99
New Contributor
September 8, 2026

Can you help me also as I have the same problem, thanks

New Contributor
PhilH47
New Contributor
September 9, 2026

Can you also help me i have the same problem

Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
September 10, 2026

Hi ​@Leechypea99 and ​@PhilH47,

 

I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:

 

For Android:

  • Open Settings
  • Tap General Management
  • Tap Reset
  • Select Reset network settings
     

For iPhone:

  • Go to Settings
  • Tap Phone
  • Tap My Number
  • Delete the old number
  • Enter the new number
  • Tap Save


Then follow these steps to refresh iMessage:

  1. Go to Settings
  2. Tap Messages
  3. Turn iMessage OFF
  4. Go to Settings > General
  5. Tap Reset
  6. Choose Reset Network Settings
  7. Once your iPhone restarts, go back to Settings
  8. Tap Messages
  9. Turn iMessage ON again


Your iPhone should now recognise the new SIM and verify your number.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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