Community Member

Question

Wrong number showing on receiving handset

Forum|Forum|8 days ago
August 27, 2026
1 reply
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I've recently joined Id mobile and ported my number over from previous network via PAC code over a month ago. When I send SMS Messages the recipients receive the text from the number I was assigned when I took out the contract, therefore, I am not receiving a response. I do receive messages if sent directly to my number (original brought over number).

iD Mobile Employee

Hi @Mayno,

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

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