Wrong number showing on receiving handset

Forum|Forum|26 days ago
August 27, 2026
3 replies
27 views

I've recently joined Id mobile and ported my number over from previous network via PAC code over a month ago. When I send SMS Messages the recipients receive the text from the number I was assigned when I took out the contract, therefore, I am not receiving a response. I do receive messages if sent directly to my number (original brought over number).

Gemma M

iD Mobile Employee

Hi @Mayno,

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

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G

GosiaCh

New Contributor

I’m having exactly the same problem. Resetting the settings has made absolutely no difference. I’m using Android, so I strongly suspect that something has been switched over or configured incorrectly on your side. Please check this properly, as resetting the settings clearly isn’t resolving the issue.

M

Marquerita T

iD Mobile Employee

Hi @GosiaCh.

Thanks for confirming that the reset hasn't resolved this, that's useful to know and it does point to something needing a closer look on the account side.

Could you please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat so the team can review this properly on your account?

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.