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Add on purchased in error

  • June 8, 2025
  • 4 replies
  • 43 views
Alison Joanne
New Contributor

I selected the option to purchase an add on to my phone but turns out I don’t need it. I can’t see any option on my account to cancel it. Can anyone help? 

    4 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • June 8, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Alison Joanne    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Siân W
      iD Mobile Employee
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      • Siân W
      • iD Mobile Employee
      • June 8, 2025

      Hi ​@Alison Joanne  I am afraid we cannot cancel or refund add ons. This will remain on your account until it expires.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Alison Joanne
      New Contributor
      • Alison Joanne
      • Author
      • New Contributor
      • June 8, 2025

      What? Why? 

      A
      iD Mobile Employee
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      • Anika A
      • iD Mobile Employee
      • June 9, 2025

      Hi ​@Alison Joanne 

       

      This is because they are for instant use, and will be automatically applied to your account instantly. 

       

      Sorry about this.

       

      Anika

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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