I selected the option to purchase an add on to my phone but turns out I don’t need it. I can’t see any option on my account to cancel it. Can anyone help?
Question
Add on purchased in error
+22Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
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1 person likes this
+13Hi
What? Why?
Hi
This is because they are for instant use, and will be automatically applied to your account instantly.
Sorry about this.
Anika
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