Apple Music offer UID missing or incorrect | iD Mobile Community
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Question

Apple Music offer UID missing or incorrect

  • July 21, 2025
  • 5 replies
  • 51 views
E
New Contributor

Hi

whenever I click the link to start my Apple Music free 3 months I get an error message stating the UID Is missing or incorrect. Please can you help. Thank you. 

    5 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 21, 2025

    Hey there ​@elazoua, sorry to hear that. Does it happen no matter what device or browser you try please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    E
    New Contributor
    • elazoua
    • Author
    • New Contributor
    • July 21, 2025

    Hi Tyler yes it happens no matter what. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 21, 2025

    Hey there ​@elazoua, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • l33g0dw1n
    • New Contributor
    • July 24, 2025

    Hi

    whenever I click the link to start my Apple Music free 3 months I get an error message stating the UID Is missing or incorrect. Please can you help. Thank you. 

    I am also having this issue ​@Tyler C are you able to help me also?

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 26, 2025

    Hi there ​@l33g0dw1n, of course.

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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