Hi
When I have used all the data in my monthly plan the id mobile app doesn't work and I can't access the my id website. The only way I can buy an add on is to go somewhere where there is WiFi, then the app works. Never used to be like this something's wrong here.
Best answer by Tyler C
Hey there
Thanks,
Tyler
+25Hi
This is normal, the app and website are both internet based, meaning you’ll need access to the internet to get access to the app and website.
Tom
Normal? That's just crazy! I am sure this was not always the case. With other providers they let you access just their website to buy extra data when you run out. This situation is really stupid, I have to drive 20 mins to get free WiFi just to buy data from id. That's nuts.
+25Hi
I believe this has always been the case on iD Mobile, we couldn’t speak for other networks.
It may be worth planning ahead for data usage and purchasing.
Tom
Hi
I believe this has always been the case on iD Mobile, we couldn’t speak for other networks.
It may be worth planning ahead for data usage and purchasing.
Tom
Worth id mobile providing a sensible way for customers to buy your product.
+24Hey there
Thanks,
Tyler
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