haven't received £50 voucher | iD Mobile Community
Skip to main content

haven't received £50 voucher

  • February 19, 2025
  • 8 replies
  • 216 views
B
Community Member

Purchased an upgrade ( through id mobile)yesterday where it said you get £50 voucher  but no details received.  Checked how to claim page but no existing offer. 

    8 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • February 19, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • February 19, 2025

    Purchased an upgrade ( through id mobile)yesterday where it said you get £50 voucher  but no details received.  Checked how to claim page but no existing offer. 

    Sounds like you might've started your purchase ‘journey’ on an iD Mobile affiliate website, e.g. uSwitch, MoneySavingExpert, etcetera. Their voucher offers are independent of iD.

    Forum member (non-iD).
    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • February 21, 2025

    Hi ​@Ben44 

     

    Thank you for getting in touch. 

    We are sorry to hear you have not received any further information on the offer. 

     

    Can you please confirm the following for us?

    • Which website did you order from?
    • What handset did you order?
    • Which tariff did you opt for? 

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    LiamF
    Active Contributor
    • LiamF
    • Active Contributor
    • February 27, 2025

    Did you ever solve this? I'm having the same issue.

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • February 27, 2025

    Did you ever solve this? I'm having the same issue.

    Whereabouts online did you find the iD product (with a voucher offer), which you then went on to purchase, ​@LiamF? 

    Forum member (non-iD).
    LiamF
    Active Contributor
    • LiamF
    • Active Contributor
    • February 27, 2025

    It was given as an offer incentive to upgrade my sim only plan. I did it all through the ID mobile phone app. 

     

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • February 28, 2025

    Okay ​@LiamF, I hope the iD customer service team can get this sorted - good luck!

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • February 28, 2025

    Hey there ​@LiamF, I’ve just responded to your comment on another post. Please respond there to avoid confusion.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement