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I have purchased more data for one phone on my account. its showing as being added on the app, but the phone is still not attached to the mobile network?

  • April 19, 2025
  • 2 replies
  • 37 views
J
Community Member

I have purchased more data for one phone on my account. its showing as being added on the app, but  the phone is still not attached to the mobile network?

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • April 19, 2025

    the phone is still not attached to the mobile network?

    What does that even mean? You have no signal/service?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • April 21, 2025

    Hi ​@jostead 

     

    Thank you for getting in touch. 

    We are sorry to hear you are experiencing issues following the purchase of the add on. 

    Can you please expand on the problem? Is you handset showing a signal?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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