I have purchased more data for one phone on my account. its showing as being added on the app, but the phone is still not attached to the mobile network? | iD Mobile Community
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I have purchased more data for one phone on my account. its showing as being added on the app, but the phone is still not attached to the mobile network?

  • April 19, 2025
  • 2 replies
  • 29 views

I have purchased more data for one phone on my account. its showing as being added on the app, but  the phone is still not attached to the mobile network?

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • April 19, 2025

the phone is still not attached to the mobile network?

What does that even mean? You have no signal/service?


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  • iD Mobile Employee
  • April 21, 2025

Hi ​@jostead 

 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues following the purchase of the add on. 

Can you please expand on the problem? Is you handset showing a signal?

 

Thanks, 

 

Natalie