You can obtain a PAC through the app or by chatting with a live chat agent.

The app states the PAC will be texted to me., and because I haven't been getting data and a network service for 3 months, I can't send or receive text and messages, and I can't make or receive calls, so the apps of no use to me.  I can't even access the so called "Live Chat" feature in the app.  I tap "Live Chat" and get nothing, zilch, nada.

If you can post here, you’ll be able to access the iD mobile website. You can then speak to a live chat agent there. No need to use the app.

https://idmobile.co.uk/live-chat

You can also drop iD Mobile a DM via one of their socials. 

I need a PAC now please, so can leave cancel the contract.

Also …

I noticed I wad contacted and told if I cancel the contract TODAY, I won't pay "line rental for the remaining months of the contract."

For months now I've been paying for a service I'm not getting.  

Therefore  …

I SHOULDN'T BE CHARGED ANYTHING EXTRA  on top of what I've been paying iD Mobile for each month.

Forc3 months now, I've paid for data and network services I'm not getting.

No text message, sent or received  …

No phone calls, made or received either.

Both when out and about …

and …

when I'm in the house, where my device connects to WiFi.

Once I go out the house …

I can't make a call …

receive a call.

Send a text …

Or receive a message.

I can't access the Internet  …

so apps don't work.

So …

I shouldn't get a bill for additional charges.

It should be WAIVED ...

once I get the PAC  .…

and switch …