international Add on not working

Hi ​@MattHall2801, 

Thank you for getting in touch, and I’m sorry to hear you’re concerned about your usage while travelling in India.

With iD Mobile, when using an international roaming add-on, it’s important to ensure your settings are correctly configured so usage is recorded properly and services aren’t restricted.

📌 Please check the following:
📱 1. Set your Bill Cap to £0

This helps ensure roaming services work correctly without being restricted:

• Open the iD Mobile app
• Go to Billing / Spend Cap settings
• Set your Bill Cap to £0

📶 2. Ensure roaming is enabled

On your handset:

• Go to Settings
• Turn Data Roaming ON

Also ensure roaming is enabled within your iD Mobile account/app.

🌍 3. Manually select a network in India

For best performance, connect to one of the following:

• Airtel
• Reliance Jio

You can do this in:

Settings → Mobile Network → Network Selection → Turn OFF automatic → Select network manually

📊 About your usage and warnings

The messages you’re receiving about reaching 100% of your allowance are standard alerts to prevent unexpected charges or service restriction. Even with an add-on, usage updates may not always appear in real time and can sometimes be delayed while roaming.

Owethu

That doesn’t really work then. My bill has gone over £100 despite buying an add on and I’m not going to just let it keep going given all the horror stories about data when abroad.

can you confirm that the data that is being shown as a cost on my bill will be refunded.

ive bought an eSIM from maya for £13 to use whilst I’m away given these issues.

Hi ​@MattHall2801 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z