Is it possible to refund data addon? | iD Mobile Community
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Question

Is it possible to refund data addon?

  • July 24, 2025
  • 3 replies
  • 42 views
Brad Call
Community Member

I bought 10gb of data for £20 but it hasn't connected even once while I've been on holiday in Turkey. Is it possible to get this refunded as I've paid for a service that has not worked? 

    3 replies

    L
    Active Contributor
    • LindsayJ
    • Active Contributor
    • July 24, 2025

    Same happened for me when I was overseas in USA and I got it refunded. 
    But it was a nightmare not having it working and was never told what the issue was. 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 26, 2025

    Hi there ​@Brad Call, sorry to hear that. Please let us know when you’re back in the UK and the add-on has expired, and we can look at refunding that for you.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 26, 2025

    Hi there ​@LindsayJ, I’m also very sorry to hear that.Same for yourself, please let us know when you’re back in the UK and the add-on has expired, and we can look at refunding that for you.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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