Is it possible to refund data addon? | iD Mobile Community
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Question

Is it possible to refund data addon?

  • July 24, 2025
  • 3 replies
  • 38 views

Brad Call
Community Member

I bought 10gb of data for £20 but it hasn't connected even once while I've been on holiday in Turkey. Is it possible to get this refunded as I've paid for a service that has not worked? 

3 replies

  • Active Contributor
  • July 24, 2025

Same happened for me when I was overseas in USA and I got it refunded. 
But it was a nightmare not having it working and was never told what the issue was. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2025

Hi there ​@Brad Call, sorry to hear that. Please let us know when you’re back in the UK and the add-on has expired, and we can look at refunding that for you.

 

Thanks,

Tyler


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2025

Hi there ​@LindsayJ, I’m also very sorry to hear that.Same for yourself, please let us know when you’re back in the UK and the add-on has expired, and we can look at refunding that for you.

 

Thanks,

Tyler