Loyalty Add-on Confirmation

Hi,

I've arranged a loyalty add-on of 50GB over the phone when renewing my contract.

I requested an email confirmation so I could have it in writing.

The advisor told me I would receive the email soon but I haven't received anything.

What can I do?

+19

Hi @Guyzer have you checked your junk/spam folder?

Is the extra data showing on your account/app?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hi,

I've checked my spam folder and the app. No confirmation and extra data not showing in my acount.

+6

Hi @Guyzer

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies