​@Lewi1591 Had you activated Roaming before leaving the UK on your device or in the app?

Joe

In the app in Turkey on the wifi in hotel! :)

You should always enable roaming prior to leaving the UK.

Hi ​@Lewi1591  sorry to hear you’re having trouble with roaming.

Can you please check the advice on the following link - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

If you are still struggling please let us know and we can assist further.

Thanks.

I changed from Turkcell to Turk Telecom and seems okay 😄 thanks for help!

My roaming ad on is not working in Turkey,  help, it's active but nothing 

Hi ​@Lewi1591 

That’s great to hear :) 

Please reach out if you require assistance in the future. 

Natalie 

Hi ​@Skparrot 

We are sorry to hear you are experiencing issues with the add on in Turkey. 

When you manually search for a network, are there multiple options showing for you? 

Have you tried them all?

Thanks, 

Natalie 

Hi I am in Turkey, I topped up my roaming to use in Turkey for 10 days before I left the UK.

All roaming and settings are enabled before I left but it still says no internet connection.

I am therefore using the hotel Internet wifi.

Could I have a refund as this service is not available readily for me. 

Hi ​@Jojo34,

We're sorry to hear that your roaming bundle hasn't been working as expected in Turkey.

If you're still in Turkey, we'd recommend trying the following before requesting a refund:

• Turn Airplane Mode on for 30 seconds, then back off
• Restart your phone
• Ensure Data Roaming is enabled
• Manually connect to a different network rather than using Automatic selection

Please try each of the available networks, including:

• Turkcell
• Türk Telekom
• Vodafone TR
• AVEA

After connecting to each network, test your data connection before moving on to the next one.

If you're using an iPhone, you may also wish to perform a network settings reset:

• Go to Settings
• Tap General
• Select Transfer or Reset iPhone
• Tap Reset
• Choose Reset Network Settings

If you're already back in the UK, or you're due to return shortly and the service never worked despite trying the above steps, please contact our Live Chat team who can review the bundle usage and discuss any available options with you: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team