roaming not working in turkey | iD Mobile Community
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roaming not working in turkey

  • May 7, 2025
  • 8 replies
  • 334 views
Lewi1591
New Contributor

Hello,

 

I am currently on holiday in Turkey and purchased the £20 and a £5 top up for roaming and this is nor been working! Would you be able to refund me please?

 

Kind Regards,

    8 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • May 7, 2025

    ​@Lewi1591 Had you activated Roaming before leaving the UK on your device or in the app?

     

    Joe

    Android OS 15 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Lewi1591
    New Contributor
    • Lewi1591
    • Author
    • New Contributor
    • May 7, 2025

    In the app in Turkey on the wifi in hotel! :)

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • May 7, 2025

    You should always enable roaming prior to leaving the UK.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 7, 2025

    Hi ​@Lewi1591  sorry to hear you’re having trouble with roaming.

    Can you please check the advice on the following link - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

    If you are still struggling please let us know and we can assist further.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lewi1591
    New Contributor
    • Lewi1591
    • Author
    • New Contributor
    • May 7, 2025

    I changed from Turkcell to Turk Telecom and seems okay 😄 thanks for help!

    Skparrot
    New Contributor
    • Skparrot
    • New Contributor
    • June 24, 2025

    My roaming ad on is not working in Turkey,  help, it's active but nothing 

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • June 24, 2025

    Hi ​@Lewi1591 

     

    That’s great to hear :) 

    Please reach out if you require assistance in the future. 

     

    Natalie 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • June 24, 2025

    Hi ​@Skparrot 

     

    We are sorry to hear you are experiencing issues with the add on in Turkey. 

    When you manually search for a network, are there multiple options showing for you? 

    Have you tried them all?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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