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roaming not working in turkey

Lewi1591
New
 Contributor

Hello,

 

I am currently on holiday in Turkey and purchased the £20 and a £5 top up for roaming and this is nor been working! Would you be able to refund me please?

 

Kind Regards,

    4 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 368 replies
    • May 7, 2025

    ​@Lewi1591 Had you activated Roaming before leaving the UK on your device or in the app?

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Lewi1591
    New
 Contributor
    • Lewi1591
    • Author
    • New
 Contributor
    • 2 replies
    • May 7, 2025

    In the app in Turkey on the wifi in hotel! :)

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 2846 replies
    • May 7, 2025

    You should always enable roaming prior to leaving the UK.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 788 replies
    • May 7, 2025

    Hi ​@Lewi1591  sorry to hear you’re having trouble with roaming.

    Can you please check the advice on the following link - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

    If you are still struggling please let us know and we can assist further.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lewi1591
    New
 Contributor
    • Lewi1591
    • Author
    • New
 Contributor
    • 2 replies
    • May 7, 2025

    I changed from Turkcell to Turk Telecom and seems okay 😄 thanks for help!

    Reply.


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