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Lewi1591
New Contributor
New Contributor
May 7, 2025

roaming not working in turkey

  • May 7, 2025
  • 10 replies
  • 477 views

Hello,

 

I am currently on holiday in Turkey and purchased the £20 and a £5 top up for roaming and this is nor been working! Would you be able to refund me please?

 

Kind Regards,

    10 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    May 7, 2025

    @Lewi1591 Had you activated Roaming before leaving the UK on your device or in the app?

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Lewi1591
    New Contributor
    Lewi1591Author
    New Contributor
    May 7, 2025

    In the app in Turkey on the wifi in hotel! :)

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    May 7, 2025

    You should always enable roaming prior to leaving the UK.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    May 7, 2025

    Hi ​@Lewi1591  sorry to hear you’re having trouble with roaming.

    Can you please check the advice on the following link - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

    If you are still struggling please let us know and we can assist further.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lewi1591
    New Contributor
    Lewi1591Author
    New Contributor
    May 7, 2025

    I changed from Turkcell to Turk Telecom and seems okay 😄 thanks for help!

    Skparrot
    New Contributor
    New Contributor
    June 24, 2025

    My roaming ad on is not working in Turkey,  help, it's active but nothing 

    iD Mobile Employee
    June 24, 2025

    Hi ​@Lewi1591 

     

    That’s great to hear :) 

    Please reach out if you require assistance in the future. 

     

    Natalie 

     

     

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    iD Mobile Employee
    June 24, 2025

    Hi ​@Skparrot 

     

    We are sorry to hear you are experiencing issues with the add on in Turkey. 

    When you manually search for a network, are there multiple options showing for you? 

    Have you tried them all?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 31, 2026

    Hi I am in Turkey, I topped up my roaming to use in Turkey for 10 days before I left the UK.

     

    All roaming and settings are enabled before I left but it still says no internet connection.

     

    I am therefore using the hotel Internet wifi.

     

    Could I have a refund as this service is not available readily for me. 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 2, 2026

    Hi ​@Jojo34,

     

    We're sorry to hear that your roaming bundle hasn't been working as expected in Turkey.

     

    If you're still in Turkey, we'd recommend trying the following before requesting a refund:

    • Turn Airplane Mode on for 30 seconds, then back off
    • Restart your phone
    • Ensure Data Roaming is enabled
    • Manually connect to a different network rather than using Automatic selection

     

    Please try each of the available networks, including:

    • Turkcell
    • Türk Telekom
    • Vodafone TR
    • AVEA

     

    After connecting to each network, test your data connection before moving on to the next one.

     

    If you're using an iPhone, you may also wish to perform a network settings reset:

    • Go to Settings
    • Tap General
    • Select Transfer or Reset iPhone
    • Tap Reset
    • Choose Reset Network Settings

     

    If you're already back in the UK, or you're due to return shortly and the service never worked despite trying the above steps, please contact our Live Chat team who can review the bundle usage and discuss any available options with you: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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