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I have paid £20 for extra add on to use data in Turkey but I am not able to use any unless I connect to wifi 

I need to be able to have data to send messages and calls 

Hi ​@AnnalouiseS 

Have you checked that your iD Mobile account and phone are set up correctly with regards to roaming?

 

Hope this helps x

 

Yes everything is set up i have connection but when I go on Internet without wifi doesn't work 

Hi ​@AnnalouiseS 

 

Sorry to hear this, are you able to try connecting to networks manually in your device settings instead of using automatic network selection?

 

Please note that the roaming add-ons are for data only, calls and texts are not included.

 

Tom

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