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urgent help needed about an add on


I’ve run out of data. I don’t have any internet at home. I’m serving on WiFi at a cafe. 
 

I’ve just brought a data add on. 
 

how long will it take to be added to My account t so I can use it? 

Best answer by Tyler

Hey there ​@James R, it should become active almost instantly.

 

Have you restarted your phone?

 

Thanks,

Tyler

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3 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • Answer
  • April 28, 2025

Hey there ​@James R, it should become active almost instantly.

 

Have you restarted your phone?

 

Thanks,

Tyler


  • New
 Contributor
  • 1 reply
  • May 3, 2025

Hello I have recently received a text message saying that I have added a data add on which I have not added or used and on my account balance to pay has increased 


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  • iD Mobile Employee
  • 2119 replies
  • May 5, 2025

Hello ​@Irshad1975 

 

Thank you for getting in touch. 

 

I am sorry to hear this. Does anyone else have access to your account that may have purchased the add on?

Have you spoken to the team about this since your last post? If you still require assistance, please do let us know and we can send you a private message. 

 

Thanks, 

 

Natalie