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Question

Can't download MMS messages - MMS not set-up?


Karen22
Community Member

Hi 

I can't download mms messages. The son us not set up can you advise please 

 

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10 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 7, 2020

Hello @Karen22,

 

Is this with just downloading/receiving MMS messages? 

Which phone are you using this on?

Are you connected to Mobile data when trying?

 

Mohammed


Karen22
Community Member
  • Author
  • Community Member
  • 0 replies
  • September 7, 2020

Hi Mohammed

 

I haven't tried sending one yet 

Yes I'm connected to both wi do and mobile but on checking settings mms is not on the apn


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 7, 2020

Hello @Karen22,

Try turning OFF WiFi (as you can’t be on Mobile Data and WiFi at the same time since WiFi takes precedence).

Once WiFI is off and your phone has connected to Mobile Data (indicated by either 4G/LTE/3G/H+) etc try downloading the message and see if this works.

 

Mohammed


Karen22
Community Member
  • Author
  • Community Member
  • 0 replies
  • September 7, 2020

Hi yes I tried that and still nothing 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 8, 2020

Hello @Karen22  can you locate and send us a screenshot of your Access Point Name (APN) Settings?

 

Mohammed

 


Karen22
Community Member
  • Author
  • Community Member
  • 0 replies
  • September 21, 2020

 


Karen22
Community Member
  • Author
  • Community Member
  • 0 replies
  • September 21, 2020

As requested 


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • September 23, 2020

Hi there @Karen22 

Could you edit those for us so that they’re as follows:

 

Name iD
APN id
Username <leave blank>
Password <leave blank>
   
MMSC http://mms.um.idmobile.co.uk:10021/mmsc
MMS Proxy mms.idmobile.co.uk
MMS APN Username <leave blank>
MMS APN Password <leave blank>
MMS Port 8799
   
  * anything with <leave blank> should be left blank

Let us know how you get on thereafter.


Karen22
Community Member
  • Author
  • Community Member
  • 0 replies
  • October 21, 2020

Do I need to put anything in Apn, apn proxy,apn roaming protocol, mobile network provider mcg mind

Kind regards Karen 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 22, 2020

Hi @Karen22,

 

No, Just leave them blank.

 

Will