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Question

Cant access my Id mobile

Baker
Community Member

Hi I recently cancelled my ee monthly subscription with a phone number i merged with this id mobile contract because I was paying for 2 monthly payments when I didn't need to and now I cant access my id mobile app to pay my monthly contract because that phone number isn't accessible. What do I do?

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3 replies

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • October 27, 2020

Hi @Baker,

When you registered for an online account, you should have created a username which should still allow you to log-in even after porting in an old number. What error message are you seeing when trying to log in?

Ryan

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Baker
Community Member
  • Baker
  • Author
  • Community Member
  • 0 replies
  • October 29, 2020

I've forgotten my username and I try putting my email in which is also what it asks for and it says this email and password doesn't match and when I click forgot my email and password it asks for my mobile number thats expired. I don't know what to do and im worried it won't allow me to pay my contract

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • October 31, 2020

Hi @Baker, did you ever actually register for an account? It’s not essential to use our services, so there’s a chance you never actually made one. Can you try to register using this link? https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

If that doesn’t work, just drop us a message here and we’ll get in touch.

 

Thank you,

Rory

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