Hi I am an old customer with yourself, I had an id mobile sim since 2015 and ended my contract around 2018/2019 whereas when I check my credit score,it comes up as missed payments from yourself last year from March 2020-april 2020 and this is affecting my credit score.I have no knowledge on this and wish for you to resolve this matter immediately as I am unaware of why you are affecting my credit score when I'm not even a customer with yourself and have no current plans opend
I hope a member of the team gets back to me ASAP as I can only get in contact with the robots on your Live chat.i need this matter resolved .
Best answer by Will
That does sound unusual.
We’ll drop you a Private Message now so that we can get this looked into for you.