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Question

END MY CONTRACT

  • February 22, 2021
  • 1 reply
  • 12 views
Charbot94
Community Member

I have two contracts with ID Mobile, a new one and an old one. I have been trying to cancel my old contract and having no luck! I got a text saying I will be disconnected on 4th March, and assumed that my last bill would be on the 7th March. BUT when I log into my account it says my next bill will be in April! I tried to cancel it again last night and now I've had a text saying that my disconnection is now due on the 24th March!

I am NOT paying £20 a month for something I am not using.

Can someone from ID please confirm if my contract is being cancelled and when my last bill will be? 

I want to talk to an actual living person, not a chat bot by the way! The customer service being provided is horrendous.

This topic has been closed for replies.

1 reply

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • February 23, 2021

Hi @Charbot94 

We will send you a Private Message to help with this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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