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Question

False Disconnection Email

  • February 15, 2021
  • 1 reply
  • 8 views

Wraider
Community Member

Recently I have had emails stating that I have just started a new contract (Which was false) and now I have had an email stating that I have asked to be disconnected (Which is also False)! Are ID Mobile having an issue with a rogue employee or just Technical issues??

     It may be time for ID Mobile to get some REAL staff not just relying upon computers!

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1 reply

Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • February 18, 2021

Hi @Wraider,

 

We do have real staff, at least I was last time I checked.

 

We did have an error with emails going out advising of new lines recently, but that’s since been fixed. 

 

The disconnection email sounds a little odd though, what exactly does that email say?

 

Will