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Galaxy A70 WiFi calling issue


Have just joined ID because of a good deal and the fact that you have wifi calling for my handset, Samsung galaxy A70. Wifi call has been working but has now stopped. It works with a virgin sim. Have updates phone software, tried switching it of and on a few times but no joy.  I need help or it's back to EE.

Best answer by Will R

Hi @Bangjessie, we’re aware that we had some issues with an outage yesterday that has since been rectified. If you turn your handset off and on again, it should resume normal service.

 

Will

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7 replies

Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • July 24, 2020

Hi @Bangjessie, we’re aware that we had some issues with an outage yesterday that has since been rectified. If you turn your handset off and on again, it should resume normal service.

 

Will


  • Author
  • Community Member
  • 0 replies
  • July 24, 2020

Many thanks. Got it back now.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 25, 2020

Hi @Bangjessie,

 

Glad to hear that it’s resolved. 

Let us know if you require further assistance and we would be happy to help.

 

Kash


  • Community Member
  • 0 replies
  • May 18, 2021

Wifi calling was working until phone updated to android 11. Wifi calling is enabled but still not working. Tried removing simcard and restarting the phone as some people suggested but still no luck. Any ideas


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • May 18, 2021

Hello @mohamed id,

which device are you using and where did you get it from?

Sometimes a software update can break this feature if the phone isn’t compatible or if the update has changed something.

 

Mohammed

 


  • Community Member
  • 0 replies
  • May 18, 2021

Hi,

It's Samsung a70

It was working before updating to android 11

It was not purchased from id mobile 


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • May 19, 2021

Hello @mohamed id 

 

It does seem like the update has broken the WiFi calling feature.

We would recommend speaking with Samsung directly to see if they can support you further.

 

Michelle 

iD Mobile