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H+ not 4g

  • 4 September 2018
  • 2 replies
  • 336 views
S
Have just switched to idmobile from O2 which always connected to the internet using 4g on my Samsung galaxy j5. When using the SIM card from idmobile the phone will only connect using h+ which is much slower. How can I get it to use 4g instead?
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Best answer by Mohammed 6 September 2018, 15:46

Hello @Sarahjn,

Each network's coverage can vary.

Whilst you may be used to O2's 4G coverage, iD Mobile's coverage can also vary.

Have you tried checking your coverage on: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker

This will give you an indication on the expected levels of 4G.

Mohammed
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2 replies

rover220
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I had this. Put it in an iPhone and I got 4g but only got h+ in my one plus. Promptly returned the SIM card
Mohammed
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Userlevel 7
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Hello @Sarahjn,

Each network's coverage can vary.

Whilst you may be used to O2's 4G coverage, iD Mobile's coverage can also vary.

Have you tried checking your coverage on: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker

This will give you an indication on the expected levels of 4G.

Mohammed
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