Recieved a brand new Samsung A50 that is a dodgy device from Carphone Warehouse in Kingston. Device is less than 6 months old. The same woman also tried to scratch my phone. I need the device as I am getting married so cannot just send it off. Last time my previous phone an A5 2017 the Samsung store purposely damaged my device and tried to justify a bill of £167 just to put back the device. Disgusting behaviour. I want a new Samsung A51 sent to me as my current contract is £26 for rubbish service. No texts or calls work on the device and wifi regularly cuts out. Not an issue with the sim as my dad's friend started GiffGaff. Try contacting customer support and it is all automated rubbish. I will be cancelling the contract if nothing is done and I am not paying the difference. Utter scam.
Best answer by Ryan
We are sorry to hear about the issues you have had with the phone. As we do not manage the Carphone Warehouse stores, we would recommend contacting Carphone Warehouse directly for assistance with issues in the store. Similarly, Samsung stores are separate to us too so you would need to raise a complaint with Samsung for that.
In regards to faulty phones though, we would always recommend visiting a Carphone Warehouse store so that they can send the phone off for a repair for you, and if the fault is covered by the warranty of the phone then the repair would be free.