I bought my Sim on Thursday morning and the lady at CPW took my PAC code (as I had it) and made the Porting request on her laptop.
By Sunday it had still not Ported so I did it again on the app and now my old Sim card which is in a "spare old phone" no longer rings but my new phone with the new ID Sim in it has not adopted my old number - do I need to do anything?
Have I confused the system by in effect making 2 porting requests?
Solved
Just Ported number - can't send texts
Best answer by Mohammed H
Hello @Ian2009 ,
I've merged your posts into one topic. Please refrain from posting in multiple sections of the community with the same issue if you already have a topic open.
When you call out, what number shows?
If the iD Temporary number is still showing in the app/account, the port may not have fully completed, in which case we'll need to look into this further.
I will PM you now regarding this.
Mohammed
View originalI've merged your posts into one topic. Please refrain from posting in multiple sections of the community with the same issue if you already have a topic open.
When you call out, what number shows?
If the iD Temporary number is still showing in the app/account, the port may not have fully completed, in which case we'll need to look into this further.
I will PM you now regarding this.
Mohammed
This topic has been closed for replies.
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.