I bought my Sim on Thursday morning and the lady at CPW took my PAC code (as I had it) and made the Porting request on her laptop.
By Sunday it had still not Ported so I did it again on the app and now my old Sim card which is in a "spare old phone" no longer rings but my new phone with the new ID Sim in it has not adopted my old number - do I need to do anything?
Have I confused the system by in effect making 2 porting requests?
Solved
Just Ported number - can't send texts
Best answer by Mohammed H
Hello @Ian2009 ,
I've merged your posts into one topic. Please refrain from posting in multiple sections of the community with the same issue if you already have a topic open.
When you call out, what number shows?
If the iD Temporary number is still showing in the app/account, the port may not have fully completed, in which case we'll need to look into this further.
I will PM you now regarding this.
Mohammed
View originalI've merged your posts into one topic. Please refrain from posting in multiple sections of the community with the same issue if you already have a topic open.
When you call out, what number shows?
If the iD Temporary number is still showing in the app/account, the port may not have fully completed, in which case we'll need to look into this further.
I will PM you now regarding this.
Mohammed
This topic has been closed for replies.
Number ported today - can receive texts but can't send - any obvious fix ?
Using Android phone. TIA
Using Android phone. TIA
Hi Mohammed - phone working now - only issue is I can receive but can't send texts.
Everything else works well.
Everything else works well.
Just noticed the “old” Number is still showing on my ID app in my - account.
Could this be the problem and if so how do I fix it?
Could this be the problem and if so how do I fix it?
Hello @Ian2009 ,
I've merged your posts into one topic. Please refrain from posting in multiple sections of the community with the same issue if you already have a topic open.
When you call out, what number shows?
If the iD Temporary number is still showing in the app/account, the port may not have fully completed, in which case we'll need to look into this further.
I will PM you now regarding this.
Mohammed
I've merged your posts into one topic. Please refrain from posting in multiple sections of the community with the same issue if you already have a topic open.
When you call out, what number shows?
If the iD Temporary number is still showing in the app/account, the port may not have fully completed, in which case we'll need to look into this further.
I will PM you now regarding this.
Mohammed
Hi Mohammed - the problem of sending texts and the “old” number showing has now corrected and everything is working fine - many thanks for your support
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