This morning my Pixel 3a will no longer connect to the ID network. WhatsApp and the internet seem OK, but trying to make a call gets me a ‘network not available’ popup, and texts get stuck with a ‘waiting for connection’ message.
Restarting the handset makes no difference.
Follow up – I’ve tried reactivating the SIM, but I’m told that it’s already active.
I now have a one-month-old phone which doesn’t work, the local retail outlet is closed, and there’s no on line support. My inclination is to cancel the direct debit.
+8
https://www.idmobile.co.uk/help-and-advice/coverage
It says ‘Very Good Service’!
+6
Have you noticed if the problem still exists away from the house
Do you have WiFi calling as an option in your phone? More on that >here<
If it is a temporary issue relating to your local mast, we’d need you to reach out to our Social Media Teams on Facebook or Twitter, or reach out to our CommunitySupport@idmobile.co.uk email address to take that postcode from you and take a deeper dive into this.
My Pixel 3a isn’t on the list of compatible devices for WiFi calling.
I’ll check to see if the problem persists away from home.
It does. A couple of miles away I still can’t connect to the ID network.
Hi
I have sent you a private message with more information.
Regards
Aklima
I am having the same issue. No network. 1 month after starting my new contract.
Hi
I have sent you a private message with more information.
Regards
Aklima
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