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Question

My phone doesn't make calls, it just cancels them while dialling

  • October 10, 2018
  • 3 replies
  • 141 views

HereticHenry
Community Member
When I am trying to call anyone, my phone cancels the call before I even hear the dial tone. I can't use my phone and this is really making my life difficult.
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3 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • October 11, 2018
Hi @HereticHenry,

I am sorry to hear this! Do you have enough minute allowance left to make the call, and have you reached your cap limit?

These can stop calls from going through.

Alternatively, try your SIM card in another phone to see if the issue persists. This will tell us if the issue is with your phone or the network services.

Ryan

HereticHenry
Community Member
  • Author
  • Community Member
  • 0 replies
  • October 13, 2018
Hi there. I have tried the sim in another phone and it works. I have also tried a seperate sim in my phone and it works fine with that sim. I tried using my network settings and was unable to connect to the id mobile network, which I think is the problem. I am living in Newcastle which should be well covered, so I don't see how this can be a problem.

Phil H
iD Mobile Employee
  • iD Mobile Employee
  • 411 replies
  • October 15, 2018
Are you able to receive calls ok and use SMS ?
Can you check if there are any restrictions in place on the phone?

-Phil