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old number transfer issue

  • 11 January 2021
  • 5 replies
  • 34 views
D
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My old number from o2 has transferred across to ID mobile but my problem is when i message my contacts, by SMS or whatsapp, the receiver gets the SIM card number that came in the post.

Calling my contacts works successfully in terms of they see its me, my old number, but not when messaging. Why is this? and please advise ASAP.

Dom

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Best answer by domp20 13 January 2021, 15:25

Hi Ryan,

 

I've sorted it now by uninstalling WhatsApp and reinstalling it, then putting my old number in.

Thanks 😊

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5 replies

Kevin
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Userlevel 6
Badge +9

Hi there Dom.

It could be that your phone hasn’t updated internally to reflect the recent number port.

Could you try the following for us:

Turn off the iPhone > Take out your SIM
Turn the iPhone back on (no SIM) > Leave on for a few minutes or so.
Turn off the phone >  Pop the iD Mobile SIM back in the iPhone 
Turn back on.
 

Let us know how you get on, and what phone you’re using.

Thanks

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D
Rank

I use a Samsung A71 not an iPhone

Ryan
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Userlevel 7
Badge +9

Hi @domp20,

On the WhatsApp app, can you try to update the number as seen here: https://faq.whatsapp.com/android/account-and-profile/how-to-change-your-phone-number/?lang=en

In regards to SMS issues, if you head to the Reset section of your Settings app, you should be able to reset the network settings to see if this helps. Please let us know how you get on.

Ryan

I hope I was able to help you with your question. If you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’.
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Rank

Hi Ryan,

 

I've sorted it now by uninstalling WhatsApp and reinstalling it, then putting my old number in.

Thanks 😊

Mohammed
Rank
Userlevel 7
Badge +9

Hello @domp20,

Glad to hear it’s now sorted!

 

Mohammed

 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’

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