To idmobile.co.uk To ID mobile
Solved

phone freezing

  • 16 August 2019
  • 2 replies
  • 130 views
dustybin154
I have a Sony Xperia 10 that I have on an I'd mobile contract that keeps freezing and becoming unresponsive to touching the screen how do I go about getting it exchanged?
icon

Best answer by Gregor 16 August 2019, 14:51

Hello @dustybin154

You have couple of options here.

You could contact and send it directly to Sony for repairs using this link.

Alternatively you can pop in to your local Carphone Warehouse and they will fix or exchange it for you - depending on how long you have used your device.

Kind regards
View original

2 replies

Gregor
Rank
Userlevel 8
Badge +9
Hello @dustybin154

You have couple of options here.

You could contact and send it directly to Sony for repairs using this link.

Alternatively you can pop in to your local Carphone Warehouse and they will fix or exchange it for you - depending on how long you have used your device.

Kind regards
I am not iD Mobile employee but I am here to help anyone as best as I can.
Ryan
Rank
Userlevel 6
Badge +9
Hi @dustybin154,

Hikari is correct regarding your options. Taking it to a Carphone Warehouse store is the best option. If the time that you have had the phone is greater than 30-days, then a repair will likely be offered.

Ryan
Did my answer help you? If so, mark it as the Best Answer to help others! :)

Reply