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phone freezing

dustybin154
Community Member
I have a Sony Xperia 10 that I have on an I'd mobile contract that keeps freezing and becoming unresponsive to touching the screen how do I go about getting it exchanged?

Best answer by Gregor

Hello @dustybin154

You have couple of options here.

You could contact and send it directly to Sony for repairs using this link.

Alternatively you can pop in to your local Carphone Warehouse and they will fix or exchange it for you - depending on how long you have used your device.

Kind regards
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    2 replies

    Gregor
    Helpful
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    • Gregor
    • Helpful
 Contributor
    • 1061 replies
    • Answer
    • August 16, 2019
    Hello @dustybin154

    You have couple of options here.

    You could contact and send it directly to Sony for repairs using this link.

    Alternatively you can pop in to your local Carphone Warehouse and they will fix or exchange it for you - depending on how long you have used your device.

    Kind regards
    I am not iD Mobile employee but I am here to help anyone as best as I can.
    Ryan D
    iD Mobile Employee
    • Ryan D
    • iD Mobile Employee
    • 4571 replies
    • August 20, 2019
    Hi @dustybin154,

    Hikari is correct regarding your options. Taking it to a Carphone Warehouse store is the best option. If the time that you have had the phone is greater than 30-days, then a repair will likely be offered.

    Ryan
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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