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Scam number

  • 11 January 2021
  • 1 reply
  • 9 views

Has anyone else had an unknown number on their bill that has cost them £1.50 each text? The number is 88222

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Best answer by Kevin 12 January 2021, 14:57

Hello there @ianmac1963 

It sounds like somehow you may have signed up for a Premium Text Service.  This isn’t something we’d have a hand in, and quite a lot of these sorts of companies tend to very sneakily capture as a customer through small print when signing up to other things.

Thankfully though.  This is something you’ll be able to question with the company directly, and furthermore you should be entitled to a refund from them upon speaking to them and asking to be removed from any subscription they are pushing.
Here are some instructions to help below.

If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (and be removed from their mailing lists).

 
There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these types of subscriptions
 You can use their website on https://psauthority.org.uk to locate the information about the company. If you've already contacted them and failed to retrieve a resolution, you can make a complaint via PSA directly. 

 
Please also see the following article: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages which provides some further insight on these types of subscriptions.
 

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Hello there @ianmac1963 

It sounds like somehow you may have signed up for a Premium Text Service.  This isn’t something we’d have a hand in, and quite a lot of these sorts of companies tend to very sneakily capture as a customer through small print when signing up to other things.

Thankfully though.  This is something you’ll be able to question with the company directly, and furthermore you should be entitled to a refund from them upon speaking to them and asking to be removed from any subscription they are pushing.
Here are some instructions to help below.

If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (and be removed from their mailing lists).

 
There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these types of subscriptions
 You can use their website on https://psauthority.org.uk to locate the information about the company. If you've already contacted them and failed to retrieve a resolution, you can make a complaint via PSA directly. 

 
Please also see the following article: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages which provides some further insight on these types of subscriptions.
 

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