sim not working un Samsung S6

Hey @Marrioj06 

Is your phone requesting any kind of code when you insert iD Mobile Card? Or is it not showing any reception in the status bar?

Kind Regards 

Gregor 

No code 

3 bars

Further info.

- ID sim works in Galaxy S8

- Not working in S6

- sky / EE sim works in S6 and S8.

So the S6 phone doesnt like the ID network / SIM for some reason!?

Hi @Marrioj06 

Have you tried to manually select/connect to the network? 

This should allow your phone to connect to iD. 

Regards 

Aklima

No ... thats my next try.

Do you have the setting please?

@Marrioj06 

Sorry i dont have the exact settings. 

However if you try go into connections>mobile network>network operator this should let you select iD from the list. 

I hope this helps 

Regards 

Aklima  

Thanks.

I found them

It isnt even seeing the network when i search!

I have entered the APN manualy!!

Its so strange

Hi @Marrioj06 

Has it worked now?

Let us know.

Thanks, 

Pearl

Nope ... nothingnis working :-(

Hi @Marrioj06 

I can confirm that there may be issues with using iD mobiles services on Samsung S6.

Please see the link below which contains are list of iD approved handsets. Unfortunately the Samsung S6 is not on the list. This means that it is not an iD approved device.
https://www.idmobile.co.uk/help-and-advice/approved-handsets

Please try your SIM in an iD approved device.

Hope this helps.

Thanks, 

Pearl