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Question

sim not working un Samsung S6

M
Rank

Hi all

 

My ID phone was dropped into some paint. The phone is runied... .

So i put the sim into my husbands old Samsung S6. 

It is unlocked and i have used it with EE sim only before.

But it wont log onto the ID Network.

Phone is fully upto date ... EE say the phone isnt blocked ... please help

 

Thank you

10 replies

Gregor
Rank
Userlevel 8
Badge +9

Hey @Marrioj06 

 

Is your phone requesting any kind of code when you insert iD Mobile Card? Or is it not showing any reception in the status bar?

 

Kind Regards 

Gregor 

I am not iD Mobile employee but I am here to help anyone as best as I can.
M
Rank

No code 

3 bars

M
Rank

Further info.

- ID sim works in Galaxy S8

- Not working in S6

 

- sky / EE sim works in S6 and S8.

 

So the S6 phone doesnt like the ID network / SIM for some reason!?

A
Rank
Userlevel 3
Badge +5

Hi @Marrioj06 

Have you tried to manually select/connect to the network? 

This should allow your phone to connect to iD. 

 

Regards 

Aklima

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M
Rank

No ... thats my next try.

Do you have the setting please?

A
Rank
Userlevel 3
Badge +5

@Marrioj06 

Sorry i dont have the exact settings. 

However if you try go into connections>mobile network>network operator this should let you select iD from the list. 

 

I hope this helps 

 

Regards 

Aklima  

Please do not message me directly, as this is currently not being monitored.
M
Rank

Thanks.

I found them

It isnt even seeing the network when i search!

I have entered the APN manualy!!

Its so strange

P
Rank
Userlevel 4
Badge +2

Hi @Marrioj06 

Has it worked now?

Let us know.

Thanks, 

Pearl

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M
Rank

Nope ... nothingnis working :-(

P
Rank
Userlevel 4
Badge +2

Hi @Marrioj06 

I can confirm that there may be issues with using iD mobiles services on Samsung S6.

Please see the link below which contains are list of iD approved handsets. Unfortunately the Samsung S6 is not on the list. This means that it is not an iD approved device.
https://www.idmobile.co.uk/help-and-advice/approved-handsets

Please try your SIM in an iD approved device.

Hope this helps.

Thanks, 

Pearl

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