Hi there
I have a Samsung J3. For the last week or so I have been able to receive but not send SMS.
When I try to send a message I get the error message 'Message failed to send
I have tried/checked:
Sending a message to myself - still fails
Checked the message centre number- it's correct
Restarted the phone
Factory reset of handset
I don't have another device that's unlocked or on ID so I can't test the SIM in another phone.
I can receive messages fine and make and receive calls.
I'd be really grateful for any advice on other things to try.
Best wishes
Chris
Userlevel 6
+9
Hi @ChrisBoulton79 ,
It's strange to see that those troubleshooting steps haven't worked; they usually do the job! When changing the message centre number, can you delete it all and use +447782000800 to see if this helps? The +44 needs to be at the start too.
Have you checked your allowances to ensure you have enough SMS messages available? Also, does this issue occur when trying to send a text message to any number?
Ryan
It's strange to see that those troubleshooting steps haven't worked; they usually do the job! When changing the message centre number, can you delete it all and use +447782000800 to see if this helps? The +44 needs to be at the start too.
Have you checked your allowances to ensure you have enough SMS messages available? Also, does this issue occur when trying to send a text message to any number?
Ryan
Thanks Ryan
I have re-entered the message centre number, but still no luck.
My account shows that I have unlimited texts
I've tried sending to multiple numbers and its always the same.
Its a real mystery!
Best wishes
Chris
I have re-entered the message centre number, but still no luck.
My account shows that I have unlimited texts
I've tried sending to multiple numbers and its always the same.
Its a real mystery!
Best wishes
Chris
Userlevel 7
+9
Hello @ChrisBoulton79 ,
That's very odd.
Have you tried the SIM in a different device?
If it's failing in a different device, it's possible there's an account issue that we can look into.
Mohammed
That's very odd.
Have you tried the SIM in a different device?
If it's failing in a different device, it's possible there's an account issue that we can look into.
Mohammed
Thanks @Mohammed
Unfortunately, I don't have another device that isn't locked to another network, so i can't test this.
Chris
Unfortunately, I don't have another device that isn't locked to another network, so i can't test this.
Chris
Userlevel 7
+9
Hello @ChrisBoulton79 ,
Would you be able to pop into your local Carphone Warehouse store so a member of staff can test this in-store with a handset?
Let us know how you get on.
Mohammed
Would you be able to pop into your local Carphone Warehouse store so a member of staff can test this in-store with a handset?
Let us know how you get on.
Mohammed
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