Hi there
I have a Samsung J3. For the last week or so I have been able to receive but not send SMS.
When I try to send a message I get the error message 'Message failed to send
I have tried/checked:
Sending a message to myself - still fails
Checked the message centre number- it's correct
Restarted the phone
Factory reset of handset
I don't have another device that's unlocked or on ID so I can't test the SIM in another phone.
I can receive messages fine and make and receive calls.
I'd be really grateful for any advice on other things to try.
Best wishes
Chris
This topic has been closed for replies.
Hello @ChrisBoulton79 ,
Would you be able to pop into your local Carphone Warehouse store so a member of staff can test this in-store with a handset?
Let us know how you get on.
Mohammed
Would you be able to pop into your local Carphone Warehouse store so a member of staff can test this in-store with a handset?
Let us know how you get on.
Mohammed
Thanks @Mohammed
Unfortunately, I don't have another device that isn't locked to another network, so i can't test this.
Chris
Unfortunately, I don't have another device that isn't locked to another network, so i can't test this.
Chris
Hello @ChrisBoulton79 ,
That's very odd.
Have you tried the SIM in a different device?
If it's failing in a different device, it's possible there's an account issue that we can look into.
Mohammed
That's very odd.
Have you tried the SIM in a different device?
If it's failing in a different device, it's possible there's an account issue that we can look into.
Mohammed
Thanks Ryan
I have re-entered the message centre number, but still no luck.
My account shows that I have unlimited texts
I've tried sending to multiple numbers and its always the same.
Its a real mystery!
Best wishes
Chris
I have re-entered the message centre number, but still no luck.
My account shows that I have unlimited texts
I've tried sending to multiple numbers and its always the same.
Its a real mystery!
Best wishes
Chris
Hi @ChrisBoulton79 ,
It's strange to see that those troubleshooting steps haven't worked; they usually do the job! When changing the message centre number, can you delete it all and use +447782000800 to see if this helps? The +44 needs to be at the start too.
Have you checked your allowances to ensure you have enough SMS messages available? Also, does this issue occur when trying to send a text message to any number?
Ryan
It's strange to see that those troubleshooting steps haven't worked; they usually do the job! When changing the message centre number, can you delete it all and use +447782000800 to see if this helps? The +44 needs to be at the start too.
Have you checked your allowances to ensure you have enough SMS messages available? Also, does this issue occur when trying to send a text message to any number?
Ryan
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