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Question

sorry, your service does not allow access to this number

  • December 21, 2020
  • 3 replies
  • 46 views

  • Community Member

Hello, really hoping someone might be able to help. I am in the Netherlands and urgently need to make a phone call to the UK tomorrow, 21st December. I ring numbers in the UK all the time and have no problem, but this specific number always says ‘sorry, your service does not allow access to this number’ when I press dial. The number is an 0800 number. I have international calls allowed on my phone and no blocks for anythign that I am aware of. Many thanks, Holly

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3 replies

Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • December 28, 2020

Hi @hol 

We are sorry to hear you were unable to call the 0800 number from abroad. Please try 44800 at the beginning, if this does not work then please try 00 44800 at the start when calling an 0800 number. Let us know how you get on.

-Mohsin


  • Community Member
  • 0 replies
  • April 26, 2021

Hi I’m having this exact same issue I have tried both 00 44800 and 44800 and still no luck just the same error message ‘sorry your service does not allow access to this number’ 


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • April 26, 2021

Hi @Nina12 

Are you currently in the Netherlands and trying to call a 0800 number? Are you able to call other UK numbers?

-Mohsin