Unable to Accept Incoming Calls P20 Lite

  • 24 April 2020
  • 4 replies

I have a Huawei P20 Lite

usually (as with most phones) when I have an incoming call the phone rings and a screen appears showing the number with the red reject button and green accept button.

Overnight this had disappeared. When I had an incoming call this morning, the phone rand and vibrated but the screen was blank. I put in my pin and went to the home screen, there was still no option to accept the call.

Does anybody know if this is a setting issue ? I have re started the phone a couple of times and turned it off for 30 mins but nothing has changed.

4 replies

Hi, had same problem - rang customer services - apparently problem after software upgrade so get in touch with them.  I am now resolved after a bit of fiddling around.

Thank You

was that ID or Huawei customer services


Userlevel 5
Badge +7

That’ll be the Huawei one if it’s to do with updates @Jeff62 , they’ll be happy to help.



Thanks Will