Hi, I bought an ID Mobile rolling contract for my Galaxy S8 purely because of the wifi call ability however it just won't work on my phone. I have been on countless live chats, I've spoken to ID on the phone DM'd ID on Twitter and I've been in to Carphone Warehouse too, but I'm just being pushed from pillar to post with nobody willing to help resolve the issue. So far I have ensured the wifi call function is switched on, updated my phone's software, reset network settings and tried connecting to other wifi networks. The only thing I haven't done is try the sim card in another device - I don't have any other devices which aren't locked to other networks or that have wifi call capability. I asked in the CW store if they would be able to do this for me with one of their phones and they wouldn't.
Can anybody help at all? I'm really trying hard to be an ID customer but it's as if you guys really don't want or need my custom. I've been trying to get this sorted for almost three weeks and I'm literally no nearer to a solution than I was on day one.
Really hope somebody can help, and thanks in advance.
Best answer by Mohammed
I can see you’ve been in touch so we’ll pick this up there.
I’m marking this topic as solved as the solution was to get in touch and for us to escalate but if you feel it’s not solved at a later stage, we can un-mark this!