Question

Wifi calling but no VoLTE in either Note 9 or S9.

  • 8 August 2019
  • 3 replies
  • 107 views

Hi. Joined iD this week on Paym plan. Wifi calling works fine but no VoLTE/4g calling. Tried with a few phones including Note 9 and S9 - both bought directly from Samsung UK, neither show VoLTE. Checked coverage and 4G calling enabled in my area. Phone is setup right, used VoLTE with EE before.

Any ideas? Wonder if the CSC code or something to do with the particular Note 9 model is not fully set up on the iD side, but weird that wifi calling works.

3 replies

Userlevel 6
Badge +6
Hello @Jbygrave,

That's an odd one indeed.

Can you just confirm the full postcode of where you're using this?

It could be a firmware issue affecting this, has 4G Calling ever worked on those devices before?

Mohammed
Hi, yes 4g calling works on this handset, works with EE and BT Mobile but not on iD. Firmware is up to date and running standard Samsung version (BTU CSC).

I'm in SL5, pm me if you want more details.

Thanks
Userlevel 6
Badge +6
Hello @Jbygrave,

Can I get the full postcode of the area please?

Shouldn't need any further details to check the coverage besides that.

Mohammed

Reply