Wifi calling does not work. I don’t get any signal where I live so one of the reasons I signed up with ID is because they said I could get wifi calling. I have a new Samsung A40 which should be compatible.
I have turned on wifi calling in settings and the software is up to date.
When I asked about it on live chat they told me to take it to the Carphone Warehouse. I did this, and they said ID need to activate it for me. I asked ID about this and they said they didn’t do that, and told me to go back to Carphone Warehouse.
Seems like I am being passed pillar to post so I am asking here in case any one can give me a solution. I have read a similar thread but I haven’t seen any answers.
Hope someone can help.
Best answer by Ryan
Thank you for bearing with us here whilst we investigated this issue for you, I have recently replied to you via email too, but I will post the answer here to ensure others can benefit from the investigation too.
Unfortunately we are unable to have the WiFi calling feature working on the device that you have purchased. This is due to the fact that the device has not been purchased from ourselves directly and we can't guarantee that the feature will be compatible with devices purchased elsewhere.