Worst when I go to the webpage listed on the packaging idmobile.co.uk/your-sim-card it does not exist.
That is pathetic.
The phone is asking for a SIM network unlock PIN - no indication anywhere on the packaging where this is.
Useless company. I will be returning it and cancelling the process. Extremely poor customer service.
Best answer by iamyelling
Sorry to hear you are having problems, to register your sim please try this link - https://www.idmobile.co.uk/help-and-advice/id-app-and-id-account
The issue you have with SIM network unlock PIN - this sounds like your current phone is locked to the previous network. You will have this problem with a network locked mobile, the options are to speak to your current provider regarding unlocking your mobile, go to a shop that can help or try sites like Ebay where you provide the Phone IMEI and Model type and they will send you a code. When you put in the new SIM card, you enter the code you have been issued which is unique to the phone. Once the phone is unlocked you can use any SIM card from any provider.