News

iD 5G Network: Device Compatibility

iD 5G Network: Device Compatibility
Show first post

159 replies

S
Rank
Userlevel 1

If it's of any use to anyone my phone (Realme 7 5g model RMX2111 - Android version 11) has just connected to 5G.

I haven't as yet had time to run any speed tests.

However as you can see it failed the ipv6 test, not that's important to me.... 

 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Selgovae,

Pleased to hear that :)

Hope it helps others.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

S
Rank
Userlevel 1

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

 

Will
Rank
Userlevel 6
Badge +8

Hi @iDmobilePal,

 

I can’t see the correlation between 5G not being enabled on some handsets, and the reasons you have proposed sorry. Are you able to elaborate please?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

This is the only network I come across that tests devices that already support the 5G bands to then make an official list. It confuses people, previously someone posted he was able to connect with their realme7 which isn’t on the official list.

 

M
Rank
Userlevel 1

Hi @iDmobilePal,

 

I can’t see the correlation between 5G not being enabled on some handsets, and the reasons you have proposed sorry. Are you able to elaborate please?

 

Will

Never mind. I figure when someone seeks support for their 5g phone, you can say well it’s not on the supported list. I get it now.

 

Pal

S
Rank
Userlevel 1

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

This is the only network I come across that tests devices that already support the 5G bands to then make an official list. It confuses people, previously someone posted he was able to connect with their realme7 which isn’t on the official list.

 

You're right. Why bother with all that work, you think customer support would have better things to do with their time. 

My take on this is that 5G in the UK currently only works on band 78 NSA. So before you buy your new phone just check it includes that band, then hopefully it should work on all the UK's networks, including iD mobile. And gsmarena.com is a good place to check this. 

M
Rank
Userlevel 1

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

This is the only network I come across that tests devices that already support the 5G bands to then make an official list. It confuses people, previously someone posted he was able to connect with their realme7 which isn’t on the official list.

 

You're right. Why bother with all that work, you think customer support would have better things to do with their time. 

My take on this is that 5G in the UK currently only works on band 78 NSA. So before you buy your new phone just check it includes that band, then hopefully it should work on all the UK's networks, including iD mobile. And gsmarena.com is a good place to check this. 


Yeah that’s why I thought it was strange, extra work. They’ve posted previously that the google pixel 5 doesn’t work on their network even though it supports band n78 and someone also posted previously that their pixel 4a (5g variant) also doesnt work which supports n78 band too, so something else is at play.

S
Rank
Userlevel 1

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

This is the only network I come across that tests devices that already support the 5G bands to then make an official list. It confuses people, previously someone posted he was able to connect with their realme7 which isn’t on the official list.

 

You're right. Why bother with all that work, you think customer support would have better things to do with their time. 

My take on this is that 5G in the UK currently only works on band 78 NSA. So before you buy your new phone just check it includes that band, then hopefully it should work on all the UK's networks, including iD mobile. And gsmarena.com is a good place to check this. 


Yeah that’s why I thought it was strange, extra work. They’ve posted previously that the google pixel 5 doesn’t work on their network even though it supports band n78 and someone also posted previously that their pixel 4a (5g variant) also doesnt work which supports n78 band too, so something else is at play.

https://m.gsmarena.com/google_pixel_5-10386.php doesn't show NSA, but it mentions band 78.

And https://m.gsmarena.com/google_pixel_4a_5g-10385.php also omits to show NSA. 

Emil
Rank
Userlevel 6
Badge +3

Article has been updated with new Motorola devices 31/08/2021.

iD Community Manager
F
Rank
Userlevel 1

Hi @TheMoodBoardz 

I can confirm that as stated in the list above (in the article), the Google Pixel 5 5G is a 5G compatible device and has been tested and approved for use on the iD Mobile 5G network.

The only reason you may not have access to our 5G network using this device is that it’s dependent on your geographical location. As we continue to rollout and expand our 5G network, more and more locations will gain access to it. 

 

Thanks, 

Emil 

Hi,

 

Are you sure about that ? I am in 5g Area M502ZY & BL53HQ and my Pixel 5 which was working fine on 5G in both Locations when i was with Three Mobile 2 days Ago doesn't connect to 5g network and your 5g updates page still says that it's still being tested and will be available in October possibly which makes sense, but then i read this comment by you, which is totally misleading, can you please confirm when exactly will i be able to use 5g on Pixel 5. Thanks

Emil
Rank
Userlevel 6
Badge +3

Article updated with Samsung A52s 5G on 03/09/21

iD Community Manager
F
Rank
Userlevel 1

Would you mind replying to my comment to your reply, from yesterday ? Pixel 5 still not compatible with 5g .

Emil
Rank
Userlevel 6
Badge +3

@Freezing_hot Hi there, apologies I missed your comment 🙂 Thanks for chasing. 

I can see why this appears confusing, at the time of the post the information I had shared was correct. However, our device testing teams informed us that they encountered some connectivity issues and had to retest. It has been confirmed to us that the Google Pixel 5 5G will be approved for use on our 5G network in mid October. 

Does that answer your question? In addition I will also remove that comment to avoid any further confusion for other members. 

Emil :)

iD Community Manager
F
Rank
Userlevel 1

Cool, thanks

Will
Rank
Userlevel 6
Badge +8

Hi @OppoReno,

 

Please click here to see the current list of 5G compatible handsets.

 

If you have a 5G ready phone that isn’t on the list, then the phone may still be able to connect to the 5G network, it just means we have not tested it yet. Any 5G enabled phone may still work and be able to connect to 5G; however, as we haven’t tested it we cannot guarantee it will until its been tested and placed on the aforementioned list.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Johnlightbulb
Rank
Userlevel 1

Just wondering as anyone got this phone? I have just got a Motorola G plus 5g can you confirm if this will work  or not on I'd 5g network my old phone did and it's not listed anywhere on the I'd site that is the Xiaomi mi 10t lite thanks john

Ryan
Rank
Userlevel 6
Badge +10

Hi @Johnlightbulb,

The phone may still be able to connect to the 5G network, it just means we have not tested it yet. Any 5G enabled phone may still work and be able to connect to 5G; however, as we haven’t tested it we cannot guarantee it will until its been tested and placed on the list above.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Emil
Rank
Userlevel 6
Badge +3

Hey everyone, this article has been updated to include the entire iPhone 13 range as of 22/09/21.

Emil

iD Community Manager
F
Rank
Userlevel 1

Any Updates on Pixel 5G ? Nearly mid October and will Android 12 affect the 5G again as we will be getting Android 12 Upgrade soon maybe in couple of weeks on Pixel 5

Emil
Rank
Userlevel 6
Badge +3

@Freezing_hot thanks for your question! :)

We are expecting confirmation of device approval before 31st October.

We shall update the article as soon as we receive approval.

Not long too go now, don’t worry.

Emil

iD Community Manager
F
Rank
Userlevel 1

Hi, Its already mid October but still NO 5G for Pixel ,5

Michelle
Rank
Userlevel 5
Badge +8

Hi @Yelloperil 

I’m sorry I’m unable to offer a timescale. We’re testing new handsets regularly and will update once it’s live.

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
F
Rank
Userlevel 1

Hi @Yelloperil 

I’m sorry I’m unable to offer a timescale. We’re testing new handsets regularly and will update once it’s live.

 

Michelle 

iD Mobile 

 You did provide provide a timescale , No ? See attached screenshot please .

Reply


Terms & Conditions
Why iD Mobile?