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iD 5G Network: Device Compatibility

  • 20 April 2021
  • 70 replies
  • 3012 views
iD 5G Network: Device Compatibility
Userlevel 6
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  • iD Mobile Employee
  • 164 replies

5G is here!

 

The wait is over! 5G is finally here and is being rolled out across the iD Mobile network.

 

All iD customers will be able to access the 5G network as long as they have a 5G compatible device, and the device has been tested and approved by us for use on our network. 

 

Want to know what devices are 5G compatible and if they’ve been tested and approved for use on our 5G network? Then search the internet no more!

We’ve made this really easy and simple for you.

 

All devices below are 5G compatible and have been tested and approved for use on our 5G network, VoLTE and WiFi Calling.

 

Approved Android Devices:

 

Samsung:

  • Samsung A22 5G
  • Samsung A42 5G
  • Samsung A52s 5G
  • Samsung S21 5G
  • Samsung S21 Plus 5G
  • Samsung S21 Ultra 5G

Huawei:

  • Huawei P40 5G
  • Huawei P40 Pro 5G

Motorola:

  • Motorola G50
  • Motorola Edge 20

  • Motorola Edge 20 Lite

  • Motorola Edge 20 Pro

OPPO:

  • Oppo A54 5G

  • Oppo Find X2 Lite

  • Oppo Find X3 Lite

  • Oppo Find X3 Neo 5G

  • Oppo Find X3 Pro 5G

 

Approved Apple Devices:

Apple:

  • iPhone 12
  • iPhone 12 Mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max

 

  • iPhone 13
  • iPhone 13 Mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max

Please ensure you are running the most up-to-date software. 

 

Device Testing:

 

  • Google Pixel 5 (Expected approval: Mid October)

 

As our 5G network continues to be rolled out, the list of devices will continue to grow every time a new 5G enabled device is released and the more devices we start to test. Check back to this article regularly so you don’t miss out.  


70 replies

Userlevel 1

Hi ID,

Great news on 5G, please don't forget to add the Oneplus 9 Pro, my latest device... ☺️ ☺️ ☺️ 

Userlevel 6
Badge +2

Hey @jtankard keep your eyes peeled here, as new devices will be added.

Emil 

Userlevel 1

I beg for 5g for my oppo find X3 pro 🙏

Userlevel 7
Badge +9

I beg for 5g for my oppo find X3 pro 🙏

 

We’re going to be adding and testing new devices to check back for updates!

 

Mohammed

 

Aw I was really excited to use it on my iPhone 12, hopefully it won’t be too much longer now  :)

Userlevel 6
Badge +4

Hi @FriendlyLlama 

I would imagine it won't be too much longer until the iPhone 12 will be tested and confirmed as a working 5G compatible handset on our network.

-Mohsin

My Phone (A Google Pixel 5 - 5G) Is Apparently Unsupported According To Support. Why On Earth Is That?

Userlevel 7
Badge +9

Hi @TheMoodBoardz,

At present, we officially support 5G on 5 different models of phone, all of which can be found here. We’re working hard to support 5G on more devices as the 5G network expands. We apologise for any upset and inconvenience caused in the meantime.

Ryan

Hi @TheMoodBoardz,

At present, we officially support 5G on 5 different models of phone, all of which can be found here. We’re working hard to support 5G on more devices as the 5G network expands. We apologise for any upset and inconvenience caused in the meantime.

Ryna

Hi,

 

I Am aware of this fact but my phone (Google Pixel 5 5G) is supported but isn't support? CS says my phone is unsupported when it is.

Userlevel 6
Badge +4

Hi @TheMoodBoardz 
Are you getting 5G signal on your Google Pixel 5 handset?

-Mohsin

 

Hi. Currently no. I know my house is not covered but my work & Uni address indoors and outdoors are. My phone's setting say "5G" as the default connect.

 

 

Userlevel 2

Slim list… hopefully it reaches the Galaxy A90 5G soon so I can be tempted back to iD (although curious if anyone has any luck with it on unsupported devices - Wifi Calling/VoLTE worked fine even though this phone isn’t on the list)

Userlevel 6
Badge +4

Hi @TheMoodBoardz 

The Google Pixel is surely a 5G phone, however, it has not been tested on our 5G service as of yet. We officially support 5G on 5 different models of the phone at the moment, all of which can be found here. Our back-office team is working hard to support 5G on more devices as the 5G network expands.

-Mohsin

Hi @TheMoodBoardz 

The Google Pixel is surely a 5G phone, however, it has not been tested on our 5G service as of yet. We officially support 5G on 5 different models of the phone at the moment, all of which can be found here. Our back-office team is working hard to support 5G on more devices as the 5G network expands.

-Mohsin

Sorry but I'm not sure whether the ID team knows what it's talking about anymore. you - yourself said that the Google Pixel 5 5G (which I have) is supported on IDs 5G network. but you say here it isn't. so is the Google Pixel 5 5G supported or not. you cant say it is when it isnt.

Userlevel 6
Badge +4

Hi @TheMoodBoardz 

Sorry for the confusion on your end. I will try to simplify this. 

Below are some 5G handsets that are currently out right now: 

  • Apple iPhone 12, 12 mini, 12 Pro, and 12 Pro Max.
  • Samsung: Galaxy S10 5G* Galaxy S20, S20+, and S20 Ultra. Galaxy S21, S21+, and S21 Ultra.
  • LG: V50 ThinQ 5G* V60 ThinQ 5G. Wing. ...
  • Google Pixel 5
  • OnePlus: 7 Pro 5G. 7T Pro 5G McLaren. ...
  • Motorola Edge+
  • Motorla Razr 5G.
  • Huawei P40 Pro 5G - Huawei P40 5G

All these phones are 5G handsets, however, this does not mean that they will work on our 5G network straight away. Out of all the handsets mentioned above, only the following are guaranteed to work on the iD 5G network when 5G is available in the area, these are:

Galaxy S21, S21+, and S21 Ultra. Huawei P40 Pro 5G  and Huawei P40 5G.

All other 5G phones are yet to be tested on iD 5G network. More information regarding this will be updated below: 

https://www.idmobile.co.uk/5g

Hope this helps. 

 

-Mohsin

 

Hi @TheMoodBoardz 

Sorry for the confusion on your end. I will try to simplify this. 

Below are some 5G handsets that are currently out right now: 

  • Apple iPhone 12, 12 mini, 12 Pro, and 12 Pro Max.
  • Samsung: Galaxy S10 5G* Galaxy S20, S20+, and S20 Ultra. Galaxy S21, S21+, and S21 Ultra.
  • LG: V50 ThinQ 5G* V60 ThinQ 5G. Wing. ...
  • Google Pixel 5
  • OnePlus: 7 Pro 5G. 7T Pro 5G McLaren. ...
  • Motorola Edge+
  • Motorla Razr 5G.
  • Huawei P40 Pro 5G - Huawei P40 5G

All these phones are 5G handsets, however, this does not mean that they will work on our 5G network straight away. Out of all the handsets mentioned above, only the following are guaranteed to work on the iD 5G network when 5G is available in the area, these are:

Galaxy S21, S21+, and S21 Ultra. Huawei P40 Pro 5G  and Huawei P40 5G.

All other 5G phones are yet to be tested on iD 5G network. More information regarding this will be updated below: 

https://www.idmobile.co.uk/5g

Hope this helps. 

 

-Mohsin

 

Hello,

as I said in my last post you said that the list above (on your first post) (which includes the Google Pixel 5 5G) are tested and should work on the ID 5G network.

even Dixons (the company that owns ID) says that the Google Pixel 5 5G is live on the 5G network 

(see here: https://www.carphonewarehouse.com/google/pixel-5-5g.html#!colour=black&capacity=128GB&dealType=pm

I quote “5G now available on the Google Pixel 5 5G on iD Mobile & Vodafone at no extra cost!”

which makes me think that the way this is now being marketed is bordering on misleading.

Userlevel 7
Badge +9

Hi @TheMoodBoardz,

We would advise you to contact Carphone Warehouse directly in regards to their website displaying that banner.

Our 5G service may work when using the Google Pixel 5 however as this isn’t an approved device at this time, we can’t guarantee that it will work.

Ryan

Hi @TheMoodBoardz 

I can confirm that as stated in the list above (in the article), the Google Pixel 5 5G is a 5G compatible device and has been tested and approved for use on the iD Mobile 5G network.

The only reason you may not have access to our 5G network using this device is that it’s dependent on your geographical location. As we continue to rollout and expand our 5G network, more and more locations will gain access to it. 

 

Thanks, 

Emil 

Hi.

 

I am aware the geographical locations of 5G but the ID 5G network were my work, Uni and where I walk doesn't seem to connect. I have confirmed these areas are covered by the ID 5G network using the real time map (which is the same as Three) but for some reason it doesn't connect to my phone. All the settings are correct my end. I thought I might be that the new setting for cellular haven't been sent to my device yet.

 

 

Userlevel 7
Badge +9

Hi @TheMoodBoardz,

We will send you a PM now so we can check out the 5G coverage in the areas mentioned just in case there is a problem with the coverage.

Ryan

I hope the Pixel 4a 5g is on the list

Userlevel 6
Badge +4

Hi @Nickr0 

The Pixel 4A 5G is yet to be tested on our network. Once it has, we will update our website here

-Mohsin

Userlevel 1

How about iPhone 12 series? When can we expect to get 5G?

Userlevel 7
Badge +9

@xanpb_2004,

Keep an eye out here as we’re testing new handsets regularly and will update once it’s live.

 

Mohammed

 

Userlevel 1

Hi,

Roughly how long will it take for the oppo find x3 neo to be compatible as I am due an upgrade and feel its pointless if its going to take months to use all of the phones features. 

Userlevel 6
Badge +8

Hi @Yelloperil,

 

We don’t have rough timescales for any handsets sorry. As soon as we know, we update our website as soon as we get the go ahead.

 

Will

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