Best answer by Mohammed
View originalLive chat not visible on Contact Us page - I have a voicemail icon issue
Why isn’t your live chat working? It’s nearly 11.00 am on Thursday 14th February. It’s says it is open at 9.00am.
I wan't to talk to LiveChat about this Voicemail Notification symbol problem, after porting my phone number, but there is no LiveChat function available on the Contact Us page.
Help?
Help?
Hi @sim123on
Sometimes when all advisors in live chat team are answering very high demand of enquiries the button is being switched off as there is no more advisors available. I would recommend to just keep trying until one of advisors becomes available.
You do not need to refresh the page, just wait on the page and as soon as an agent is available, the button will turn Blue.
Regards
Sometimes when all advisors in live chat team are answering very high demand of enquiries the button is being switched off as there is no more advisors available. I would recommend to just keep trying until one of advisors becomes available.
You do not need to refresh the page, just wait on the page and as soon as an agent is available, the button will turn Blue.
Regards
Help?
Hello
I've merged your posts together into 1 topic for both of your issues. We'll try provide support for you here for both of them.
As
If the button isn't showing at all, your browser may have plug-ins disabling this. Try a different browser.
Try turning Voicemail OFF on the app then back on. If this doesn't work, you can try heading into your Voicemail settings on the device and clearing data.
As a last resort, try calling yourself and leaving a voicemail, then listen to this voicemail and delete the message and restart the phone.
Let us know if this resolves your issue.
Have you recently ported your number over to us?
Mohammed
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