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Upgrade from monthly contract sim

  • 29 January 2021
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sdownie
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I currently have a monthly contract sim and my own handset and i am considering upgrading to a new monthly contract handset.My question is how do i upgrade and keep my number as i only see options for transferring your number if you are coming from another network.

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Best answer by Michelle 2 February 2021, 10:39

Hi @sdownie 

 

Here’s how to check if you can upgrade:
 

  1. Log in to your app or My Account.
  2. Go to the 'My Account' page.
  3. If you're eligible you'll see a tile that says 'You can upgrade to a new handset!' You can then select 'Upgrade now' to proceed with your upgrade. If you can't see that tile, you still might be eligible to upgrade. To find out, scroll down to 'Manage my plan' and select 'Check if I can upgrade'.


The type of phone and plan you can upgrade to depends on your current plan, your credit rating, and also what we’ve got available.

 

Michelle 

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Michelle
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Hi @sdownie 

 

Here’s how to check if you can upgrade:
 

  1. Log in to your app or My Account.
  2. Go to the 'My Account' page.
  3. If you're eligible you'll see a tile that says 'You can upgrade to a new handset!' You can then select 'Upgrade now' to proceed with your upgrade. If you can't see that tile, you still might be eligible to upgrade. To find out, scroll down to 'Manage my plan' and select 'Check if I can upgrade'.


The type of phone and plan you can upgrade to depends on your current plan, your credit rating, and also what we’ve got available.

 

Michelle 

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