Solved
Allowances discrepancy
I logged in on my id account and on the dash board it says I have 50 minutes to use when in fact my contract is for 250. Yet if I go to the my account section it says 250. Why is there such a difference on both sections
Best answer by Ryan D
Hi @David Lauder ,
The allowances will be adjusted to reflect any direct debit changes, so with your direct debit being brought forward, this effectively cuts the month short. Does this explain your situation?
Ryan
View originalThe allowances will be adjusted to reflect any direct debit changes, so with your direct debit being brought forward, this effectively cuts the month short. Does this explain your situation?
Ryan
This topic has been closed for replies.
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.