Solved
Can't create account dut to invalid email
Hi, I've just received my phone in the post but have already hit a problem. I have tried to register a new account on the app and online but I keep getting "Please enter a valid email" when I hit register. I have tried with several different email addresses. Any advice?
Best answer by Mohammed H
Hello
If you could please email us we will be able to raise a ticket to our Tech Team to look into if there's anything preventing your account from being created on the system end.
We'll need you to email so we can access the account for you.
We won't be able to do this via here.
Mohammed
This topic has been closed for replies.
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.