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Question

Can’t register for ID app

  • September 4, 2018
  • 2 replies
  • 139 views

Cmcadman
Community Member
keep getting error message saying the information is incorrect or a user already exists
This topic has been closed for replies.

2 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 6, 2018
Cmcadman wrote:
keep getting error message saying the information is incorrect or a user already exists


Hey @Cmcadman,

Have you already registered? If so, try resetting the password.

To confirm you would register via this link
If you've forgotten your details, try the forgotten your username/password links.


Mohammed

  • Community Member
  • 0 replies
  • September 14, 2018
I am having the same problem, and when I click "forgotten username" or "forgotten password" the system doesn't recognise my information.