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Cannot set up an account online

  • 1 April 2019
  • 2 replies
  • 209 views

hello I cannot seem to get an account set up online I have changed banks and need to update direct debit but when I try to register online get stuck on the date of birth - will not allow me to submit ?
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Best answer by RebeccaF 1 April 2019, 17:51

I know it may sound like a bit of a silly one, but double check you're typing your DOB in the correct format; 21/01/1990 or 01/21/1990, 21/01/90 or 01/21/90 etc.
If that doesn't work it may be worth trying to chat to someone on Live Chat, I've found that they're really helpful!

Rebecca
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Userlevel 4
I know it may sound like a bit of a silly one, but double check you're typing your DOB in the correct format; 21/01/1990 or 01/21/1990, 21/01/90 or 01/21/90 etc.
If that doesn't work it may be worth trying to chat to someone on Live Chat, I've found that they're really helpful!

Rebecca
Thanks Rebecca will give that a go.

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