Skip to main content
Question

Cant get my account details.

T1nkerTV
Community Member
i cant register as i already have an account yet when i go to log in i cant nore can i get my username. as when i got on to the register my number is valid date of birth is valid and name is valid but says i already have an account but then go and do the same logging in and to no supprise its invalid.
This topic has been closed for replies.

3 replies

Phil H
iD Mobile Employee
  • Phil H
  • iD Mobile Employee
  • 411 replies
  • June 7, 2019
Hi T1nkerTV, if you have a new account then currently, you need to use a different email address to register.

If you are having trouble accessing your existing account then, https://my.idmobile.co.uk/web/cpw/forgot-username/ will help you regain access.
-Phil
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
E
Community Member
  • endofmytether
  • Community Member
  • 0 replies
  • October 20, 2020

i have a similar problem to Phil.  i tried the solution above wich didnt work.

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • October 22, 2020

Hi @endofmytether,

 

Is there a particular error message that displays when you’re trying to log in? Are you advising you already have an account with us and you’re trying to set up another? If so, you’ll need to register a new email address to log-in with.

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement