Question

Cant get my account details.


i cant register as i already have an account yet when i go to log in i cant nore can i get my username. as when i got on to the register my number is valid date of birth is valid and name is valid but says i already have an account but then go and do the same logging in and to no supprise its invalid.

3 replies

Userlevel 4
Badge +6
Hi T1nkerTV, if you have a new account then currently, you need to use a different email address to register.

If you are having trouble accessing your existing account then, https://my.idmobile.co.uk/web/cpw/forgot-username/ will help you regain access.
-Phil

i have a similar problem to Phil.  i tried the solution above wich didnt work.

Userlevel 5
Badge +7

Hi @endofmytether,

 

Is there a particular error message that displays when you’re trying to log in? Are you advising you already have an account with us and you’re trying to set up another? If so, you’ll need to register a new email address to log-in with.

 

Will

Reply