Over a year ago this question was answered...
“I know it sounds a little confusing and I hope that we allow usernames to be re-introduced or simplify the process in the future!
I am now hoping we can bury this issue once and for all, I have changed my email address on hundreds of sites over countless years and only ID Mobile have a username policy stuck in the dark ages.
Is it planned any time soon that we all can update our username to the email address on the ID Mobile account?
I am tired of seeing my old email address as a login, it is very confusing to remember something I no longer use...
Best answer by Sophia
Thank you for raising this with us. I was asked to reply directly to you as I am the Digital Product Manager for iD Mobile.
We are working hard towards upgrading the account services on iD Mobile to allow greater flexibility and functionality to our users, because as a network our customers come first.
This particular request is one that has been made before and while I would really like to accommodate this, at this moment in time it is not possible.
I can assure you that we take all customers feedback on board and we appreciate that you have been an active community member and advocate for iD Mobile. This makes me even more disappointed that we are unable to fulfill your request. However, I can assure you we are working towards making this possible in the future.
Should you have any other feedback or comments for us, please do not hesitate to get in touch.