Solved

copy of transaction number and my iDmobile number

  • 21 October 2020
  • 2 replies
  • 42 views

I need a copy of my transaction number and my iDmobile number so that I can switch from my old provider to iDmobile. I have my PAC, but have mislaid the receipt that came with my new SIM. 

How do I get these,  please? I can't use the live chat function on the website as it wants my iDmobile phobe number and it's all very frustrating not being able to speak to a person! 

Thanks in advance 

DebsLouise 

 

icon

Best answer by Kevin 23 October 2020, 19:46

Hi there @DebsLouise

 

If you have your SIM already by now then could you register your iD Mobile SIM for us [here], ensuring you use the iD Mobile number we gave you with the SIM when doing so.
 

Once logged in, you’ll be able to submit your number and PAC (code) in there.  All should we go well providing your PAC (code) from Virgin is in-date and correctamundo from themselves.

Let us know how you get on though.  Ports don’t make progress on weekends, so it’ll be Tuesday the number gets ported if you do that over the weekend.

View original

2 replies

Found the paperwork - situation resolved!

Userlevel 6
Badge +9

Hi there @DebsLouise

 

If you have your SIM already by now then could you register your iD Mobile SIM for us [here], ensuring you use the iD Mobile number we gave you with the SIM when doing so.
 

Once logged in, you’ll be able to submit your number and PAC (code) in there.  All should we go well providing your PAC (code) from Virgin is in-date and correctamundo from themselves.

Let us know how you get on though.  Ports don’t make progress on weekends, so it’ll be Tuesday the number gets ported if you do that over the weekend.

Reply